Rahla Transport respects the privacy of the agencies and pilgrims we serve. This policy explains what we collect, why, and the choices you have. You can reach us at bookings@example.com with any question.
01What we collect
- Agency details: name, contact person, email, phone, WhatsApp, address and licence number.
- Booking details: passenger names, passport and visa numbers where required, flights and pickup points.
- Payment records: deposit references and receipts you upload.
- Messages you send through our contact form.
- Basic technical data such as IP address and sign-in times, for security.
02How we use it
- To verify agencies and operate agent accounts.
- To plan, operate and support transport bookings.
- To process top-ups and keep accurate ledgers.
- To reply to enquiries and send service emails, such as booking and password-reset messages.
- To protect the service against fraud and misuse.
04Keeping data safe
Passwords are stored as one-way hashes, payment receipts are private to your agency and our staff, and every important change is recorded in an audit log. Access is limited to staff who need it.
05How long we keep it
We keep booking and financial records for as long as needed to provide the service and meet accounting and legal obligations, then delete or anonymise them.
06Your choices
You can ask us to correct your agency details, or ask what data we hold about you, by contacting bookings@example.com. Some records must be kept for legal reasons even after an account is closed.
Questions about this policy? Contact us.